Frequently Asked Questions
Orders & Cancellations
Can I cancel my order? Yes, you can cancel your order within 12 hours of placing it by emailing us at support@shopburavo.com. Once your order has been sent to our supplier for fulfillment, we're unable to cancel it. See our full
How do I track my order? Once your order ships, you'll receive a confirmation email with a tracking number. Use it to monitor your delivery status directly with the carrier.
Shipping
How long does delivery take?
- United States: 7–20 business days (free shipping)
- International: 10–30 business days
Processing takes 1–3 business days before your order ships. See our full
Do you ship internationally? Yes! We ship to most countries worldwide. International orders may be subject to customs fees and import duties, which are the customer's responsibility.
Returns & Refunds
What is your return policy? We accept returns within 14 days of delivery. Items must be unused, unopened, and in original packaging. Opened hair oil products cannot be returned for hygiene reasons unless faulty. See our full
My order arrived damaged — what do I do? Contact us at support@shopburavo.com as soon as possible with a photo of the damage. We'll offer a full refund or replacement at no cost to you, no return required.
When will I receive my refund? Once your return is received and approved, refunds are processed within 10 business days to your original payment method.
EU Customers
Do EU consumer rights apply? Yes. EU customers have the right to cancel or return any order within 14 days of delivery for any reason, in line with EU consumer protection law. See our
Where can I resolve a dispute? You can contact us directly at support@shopburavo.com. EU customers may also use the
Privacy & Data
How do you use my personal data? We collect only what's needed to process your order and improve your experience. We never sell your data. See our full
How do I opt out of data sharing? You can manage your data sharing preferences on our
Contact Us
Can't find your answer? Reach us at support@shopburavo.com — we aim to respond within 2 business days.
See all our policies: