Terms of service

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

1. General These Terms of Service apply to all users of the site, including browsers, vendors, customers, and merchants. By accessing or using any part of the site, you agree to these Terms.

2. Online Store Terms By agreeing to these Terms, you confirm you are at least the age of majority in your jurisdiction. You may not use our products for any illegal or unauthorised purpose.

3. Products & Pricing We reserve the right to modify or discontinue products at any time. Prices are subject to change without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of products.

4. Orders & Payment We reserve the right to refuse any order. Payment must be received prior to shipment. We accept major credit cards and other payment methods as displayed at checkout.

5. Shipping & Delivery Orders are fulfilled and shipped by our suppliers. Delivery times vary by location. We are not responsible for delays caused by customs or courier services.

6. Returns & Refunds Please refer to our Refund Policy for full details on returns and refunds.

7. EU Consumers — Statutory Rights Nothing in these Terms of Service affects the statutory rights of consumers in the European Union. EU consumers retain all rights granted to them under applicable EU consumer protection legislation, including but not limited to:

  • The right to withdraw from a purchase within 14 days without giving any reason (cooling-off period)
  • The right to a remedy (repair, replacement, or refund) for goods that are faulty or not as described
  • Rights under the EU Consumer Rights Directive and any applicable national consumer protection laws

These statutory rights apply regardless of, and in addition to, any other terms set out in this document. Where any clause in these Terms conflicts with EU consumer rights law, EU consumer rights law shall prevail.

8. Limitation of Liability Batana Hair Oil shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or services. Nothing in this clause limits liability where prohibited by applicable law, including EU consumer protection law.

9. Governing Law These Terms are governed by the laws of Tasmania, Australia. For EU consumers, mandatory consumer protection laws of your country of residence also apply.

10. Contact Questions about the Terms should be sent to support@shopburavo.com.