Refund policy
Cancellation Policy You may cancel your order within 12 hours of placing it by contacting us at support@shopburavo.com. Once your order has been dispatched to our supplier for fulfillment, we are unable to cancel it. If you miss the cancellation window, you may return the item once received in accordance with our return policy below.
Return Policy We have a strict 14-day return window starting from when the item is delivered, which means you have 14 days after receiving your item to request a return. (There's a mandatory 14-day cooling-off period for EU customers.)
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and unopened (see note on personal care products below)
- In its original packaging with all tags attached
- Accompanied by your receipt or proof of purchase
Exemptions The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery. This includes a haircare or personal care product where the original seal has been opened.
Important — Haircare & Personal Care Products For hygiene and safety reasons, haircare products that have been opened, used, or had their seal broken cannot be returned unless the item is faulty or damaged. If your product arrives defective or damaged, we will offer a full refund or replacement at no cost to you, regardless of whether it has been opened.
How to Start a Return Contact us at support@shopburavo.com before sending anything back. DO NOT send your purchase directly to the manufacturer or supplier. Returns must be sent to:
shopburavo, 77 Kenbrae Avenue, Glenorchy, TAS, 7010, Tasmania, Australia
If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without prior authorisation will not be accepted.
Damaged or Incorrect Items Please inspect your order upon receipt. Contact us immediately at support@shopburavo.com if your item is defective, damaged, or incorrect so we can resolve the issue promptly. We will offer a refund or replacement without requiring a return for damaged goods.
Non-Returnable Items The following cannot be returned:
- Opened or used haircare and personal care products (unless faulty)
- Sale items and gift cards
- Perishable goods, custom or personalised products
Exchanges The fastest way to get what you want is to return your item and, once accepted, place a new order separately.
European Union — 14-Day Cooling-Off Period If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be unused, unopened, with tags and in its original packaging. Proof of purchase is required. This right applies regardless of any other terms in this policy.
Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank to post the refund. If 15 business days have passed since approval, contact us at support@shopburavo.com.